Responsible for the operational support and maintenance of SFM passive network infrastructure, ensuring network performance, reliability, and timely resolution of issues.

Key Accountabilities and Activities

Network Systems Delivery

• Deliver expert installation, maintenance, and repair of UTP, FOC, multi-core cabling, and LAN cabling solutions.

• Conduct regular maintenance and repairs on existing cabling systems to maintain optimal network performance.

• Utilize tools, equipment, and materials effectively for cabling installations and troubleshooting.

• Perform thorough site inspections and prepare detailed reports and BOQs for new installations and maintenance tasks.

• Manage inventory of network components to ensure availability for installations and repairs.

• Design and implement network cabling overlays for events such as SFM sports events.

• Collaborate effectively with team members, ensuring clear communication about project progress and challenges.

• Prepare and update network drawings and patching matrices.

• Perform patching and mounting of active devices, manage patch cords, and provide remote support.

Communication / Documentation

• Communicate technical information clearly to colleagues, clients, and non-technical stakeholders.

• Create and maintain detailed technical documentation, site inspection reports, BOQs, and troubleshooting records.

• Manage inventory and generate network performance reports, maintaining accurate records of activities.

• Collaborate effectively within the team, communicating progress and challenges.

Problem Solving Skills

• Provide quick and effective solutions for passive network incidents using diagnostic tools with high-quality work.

• Analyze root causes of cabling issues and implement effective solutions.

• Communicate issues and solutions clearly and collaborate well with team members.

• Adapt to unexpected issues and new technologies, prioritizing tasks for timely resolution.

Qualifications and Requirements

Knowledge and Experience

• 6–8 years of experience in IT support and customer handling.

• 2–3 years in a similar role with comparable responsibilities, preferably in a related industry.

Education and Certifications

• Bachelor’s degree in Engineering (Computer Science or Electronics & Communication).

• Professional IT certification (e.g., Certified Information Systems Auditor, CISA, or equivalent).

Job-Specific Technical Skills

• Expertise in installing, maintaining, and repairing UTP, FOC, multi-core, and LAN cabling solutions.

• Mounting and patching active devices over the passive network.

• Skilled in using passive network tools and equipment such as cable testers, crimpers, and Fluke testers.

• Ability to design network cabling layouts, including event-specific installations.

• Conduct site inspections and produce reports with BOQs.