Your Day-to-Day

• Provide strategic and operational leadership across all hotel departments, ensuring seamless service delivery and full compliance with IHG and InterContinental brand standards.
• Champion guest experience excellence by driving quality, consistency, and continuous improvement across all touchpoints.
• Deliver strong commercial outcomes through effective budgeting, cost control, forecasting, and operational efficiencies.
• Lead, coach, and inspire department heads to build capable, engaged, and high-performing teams.
• Drive colleague engagement, performance management, succession planning, and development through regular feedback, coaching, and recognition.
• Ensure colleagues are appropriately trained, supported, and equipped to deliver brand-led service in line with compliance, policies, and procedures.
• Partner with Human Resources to recommend and implement people-related initiatives, ensuring alignment with IHG values and employment standards.
• Promote collaboration and teamwork through clear communication and coordination across departments and shifts.
• Ensure a safe, secure, and compliant environment for guests, colleagues, and hotel assets in accordance with regulatory requirements, owner expectations, and IHG policies; maintain effective relationships with external stakeholders.
• Support the General Manager in developing, implementing, and monitoring financial and operational strategies to maximise guest satisfaction, revenue generation, and profitability.
• Identify and recommend capital investment opportunities that enhance the hotel’s physical assets, brand positioning, and guest loyalty.
• Perform other duties as assigned by the General Manager

How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What We Need From You

• Strong executive leadership and operational management experience in the field.
• Excellent strategic planning, financial acumen, and performance management skills.
• Proven ability to drive service excellence and guest satisfaction at a senior leadership level.
• Exceptional communication, stakeholder management, and decision-making skills.
• Strong knowledge of Qatar hospitality regulations, compliance, and cultural considerations.
• Results-driven, resilient, and composed under pressure with a hands-on leadership approach.
• Holding a bachelor’s degree in hospitality management or in a related field.
• Extensive management experience in luxury hotel operations.