As Customer Care Assistant within Qatar Aircraft Catering Company, you will be responsible for providing general administrative support in day-to-day functions as well as handling customer complaints to ensure that they are addressed in a timely manner. You will promote high standards of corporate values through correspondence, telephone and personal contact. You will handle confidential and sensitive issues, which require a high degree of discretion and tact.

Responsibilities:

• Perform administrative and operational support to the department and coordinate external visitor’s unit visit and ensures that customer requests are addressed accordingly.
• Provide timely and accurate responses to internal/external customer queries through various channel such as phone, email or in person.
• Respond to Customer related complaints and Voyage report (VR) in timely manner, assist and explain procedures and policies in response to inquiries and request for further information if required.
• Ensure all interactions are handled professionally and escalate complex or unresolved customer complaints and issues to the appropriate department following established escalation procedures.
• Assist with preparing presentations or documentations for meetings, attend departmental meetings, take details and accurate minutes, distribute them to relevant stakeholders promptly and ensure that action items from meetings are clearly documented and followed up on, tracking progress and deadlines for completion.
• Assist in handling incoming and outgoing departmental correspondence, including emails, phone calls, and mail, ensuring timely responses.
• Screen and prioritize communications to ensure that urgent matters are addressed quickly.
• Check all incoming documents and ensure complete and accurate information is provided to fast track required approvals.
• Monitor office supplies, materials, and equipment for the department, placing orders when necessary and ensuring adequate stock levels.
• Perform other department duties related to his / her position as directed by the Head of the Department.

Qualifications

• High School Qualification / Bachelor’s Degree or Equivalent with minimum 1 year of relevant experience

Job Specific Skills:

• Customer focused attitude
• Keen attention to detail
• Effective interpersonal skills
• Excellent verbal and written communication skills
• Strong team focus and commitment attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook and Power Point)
• Experience in handling administrative tasks (scheduling meetings, taking minutes and managing records)