The Host / Hostess is the first point of contact for guests and plays a key role in delivering a refined, welcoming, and memorable dining experience. At Raffles & Fairmont Doha, the Hostess represents the elegance, professionalism, and personalized service standards of both luxury brands by greeting guests, managing reservations, and ensuring smooth restaurant operations.

Key Responsibilities

• Greet guests warmly and professionally upon arrival
• Escort guests to their tables while presenting menus and explaining dining concepts when required
• Anticipate guest needs and provide personalized service in line with luxury standards
• Handle guest inquiries, special requests, and concerns courteously and efficiently
• Manage restaurant reservations using the designated booking system
• Maintain accurate waitlists and seating plans to optimize table turnover
• Coordinate with service and kitchen teams to ensure smooth guest flow
• Monitor dining room activity to maintain an elegant and calm atmosphere
• Communicate clearly with servers, supervisors, and managers regarding guest preferences and VIP arrivals
• Support the Food & Beverage team during peak hours
• Ensure special occasions (birthdays, anniversaries, VIP guests) are acknowledged
• Maintain impeccable personal grooming and uniform standards at all times
• Ensure the reception and waiting areas are clean, organized, and visually appealing
• Follow all hotel policies, service procedures, and brand standards
• Adhere to hygiene, safety, and sanitation guidelines
• Comply with local regulations and hotel policies

Qualifications

• High school diploma or equivalent
• Previous experience in a luxury hotel or fine-dining restaurant is preferred
• Excellent communication and interpersonal skills
• Fluent in English (additional languages are an advantage)
• Strong customer service orientation and attention to detail
• Ability to remain calm and professional under pressure
• Confident, friendly, and polished demeanor