Residences Concierge

Full Time @ Four Seasons Hotels Sector: Hotel, Restaurant & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : November 25, 2022
  • Salary: Negotiable
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About the job

Our Team:-

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Functions / Responsibilities

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

TASKS

  • Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assists retrieval of resident’s vehicles if requested.
  • Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Controls entry doors and elevator/lift access.
  • Maintains security and restricts access to non-authorized individual during overnight hours
  • Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
  • Updates homeowner profiles with any relevant information
  • Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing
  • Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel – fire department, ambulance, etc.
  • Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over
  • Complies with all Four Seasons’ guidelines, policies and procedures
  • Works harmoniously and professionally with co-workers and supervisors

Additional Responsibilities

  • Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
  • Works closely with hotel/resort night shift to ensure the general security of the building
  • Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
  • Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences

We Are Looking For Someone Who

  • Is dynamic and inspirational, with confident delivery skills
  • Has excellent communication skills and fluency in English (written & verbal) Arabic speaker is an advantage
  • Demonstrates strong interpersonal skills and is able to evidence professionalism and adaptability
  • Previous experience with a Luxury Hotel & Resort

Our Offering:-

  • Opportunities to build a successful career with global potential
  • Excellent Training and Development opportunities
  • Employee Recognition Programs
  • Complimentary nights at FS Hotels Worldwide
  • Paid annual home leave tickets
  • Complimentary meals in employee restaurants
  • Free transportation to work
  • Medical coverage

Work Authorization:-

The Hotel will apply for the work authorization for a successful candidate.

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