About the job
A little bit about us!
At Snoonu we believe that through technology anything is possible.
Our vision is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone’s contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.
Our mission is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities, and to do it proudly. We welcome talents, entrepreneurs, and creative minds to join us in this journey of becoming Qatar’s first Unicorn.
This Is How We Make a Difference, We
- Be customer obsessed – Focus on the customer and all else will follow
- Act with Integrity – Do well by doing good
- Be Curious and Creative – Be curious and keep the cat alive (a joking way from proverb “curiosity kills the cat”)
- Lead by Example & take Ownership – Be the change you want to see and take ownership.
- Hustle & Deliver Results! – You can do more by doing less, better and faster
- It’s all about people – Be a Team player
The Main Purpose Of Your Role Is To
- Ability to manage large amount of incoming calls and chats
- Strong phone contact handling skills and active listening
- Effective and rapid resolution of VIP requests and deal with queries from within the system
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call/chat handling quotas
- Follow communication procedures, guidelines and policies
- Be the customer’s advocate and give priority of his escalations to ensure a high efficiency and resolution
- Providing feedback on the efficiency of the customer service process.
Do you have some of these?:
- Minimum academic qualifications: Bachelors
- Proven experience of at least 6 months in the customer service department
- Familiarity with industry practices and professional standards
- Should have good leadership skills, ability to guide junior team members
- Excellent in English and Arabic language (written, oral and presentation)
- Should have Khaleeji Arabic speaking accent
- Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
- Able to work in shifts