Role Overview

The Infrastructure Hardware & Asset Management Engineer is responsible for the end-to-end lifecycle management of ICT infrastructure hardware and assets supporting SFM Sports Venues. This includes assets related to HCI platforms, cloud infrastructure, CCTV systems, and core ICT services.

The role ensures operational readiness, compliance, and high availability, particularly during live events and venue operations, through accurate asset tracking, proactive maintenance, and effective coordination with internal teams and vendors.

Key Responsibilities

1. Infrastructure & Asset Lifecycle Management

• Manage the full lifecycle of ICT infrastructure assets, including procurement, deployment, maintenance, refresh, and retirement.
• Oversee assets such as servers, HCI nodes, switches, firewalls, UPS, AV equipment, and related infrastructure hardware.
• Ensure all assets are properly tagged, labeled, documented, and compliant with company standards.
• Maintain spare inventory to support urgent replacements during live events.

2. HCI, Cloud & CCTV Asset Management

• Manage lifecycle and inventory of HCI, storage, and networking assets.
• Track cloud-based assets (VMs, storage, networking components), including licenses and subscriptions.
• Coordinate with cloud teams for provisioning, scaling, and decommissioning of resources.
• Oversee inventory and lifecycle management of CCTV cameras, NVRs, access control, and security hardware.
• Maintain accurate asset records and documentation for all surveillance systems.

3. Event Operations & Infrastructure Support

• Provide Level 2 support for hardware and asset-related issues during live events.
• Coordinate with ICT, security, and venue operations teams to ensure asset readiness before, during, and after events.
• Support rapid deployment, recovery, and replacement of critical infrastructure assets.
• Assist with incident response and troubleshooting to maintain service availability.

4. IT Asset Management (ITAM) Tools & Systems

• Administer and maintain ITAM platforms such as Matrix42, ServiceNow, SCCM/MECM, Freshservice, or equivalent.
• Ensure asset discovery tools (agent-based and agentless) function correctly.
• Maintain accurate CMDB data, asset reconciliation, and lifecycle status updates.
• Generate asset reports for audits, budgeting, compliance, and capacity planning.
• Support asset disposal processes in line with company and environmental policies.

5. Procurement, Vendor & Warranty Coordination

• Coordinate with procurement for hardware acquisition, renewals, AMCs, and warranty claims.
• Review technical specifications to ensure compliance with venue and operational requirements.
• Manage vendor engagements for repairs, replacements, and warranty services.
• Ensure timely delivery and readiness of hardware for scheduled events.

6. Audit, Compliance & Reporting

• Conduct periodic physical audits and reconcile infrastructure assets across venues.
• Support internal and external audits with accurate documentation and reporting.
• Ensure compliance with IT asset management policies, security standards, and regulatory requirements.
• Maintain audit-ready asset records and lifecycle documentation.

Qualifications & Experience

Required Experience

• Experience managing HCI, cloud, CCTV, and core ICT infrastructure assets.
• Hands-on experience with IT Asset Management (ITAM) tools such as Matrix42, ServiceNow, SCCM/MECM, or Lansweeper.
• Understanding of CMDB concepts, asset discovery, and data reconciliation.
• Experience supporting large-scale or event-based environments is an advantage.
• Strong coordination, documentation, and communication skills.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Certifications (Preferred)

• ITIL Foundation certification.

Key Skills & Competencies

• Strong asset documentation and reporting skills
• Ability to work under pressure in event-driven environments
• Familiarity with HCI, cloud platforms, CCTV, and infrastructure technologies
• Knowledge of Windows Client, Windows Server, and Red Hat Linux for ITAM integration
• Effective collaboration with ICT, security, procurement, vendors, and venue operations teams