Technical Support Engineer – UBD

Full Time @ Jobs in Qatar Sector: Computer, Software & IT
  • Doha, Qatar View on Map
  • Date Posted : November 17, 2022
  • Salary: Negotiable
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About the job

We are looking for a Technical Support Engineer minimum 3-4 years of experience.

To be able to provide enterprise-level assistance to our Employees who work in our companies that belong to the main group.

Responsibilities :

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration in different locations belonging to our UBD QATAR group
  • Ask Employees targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk to Staff through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to Employees
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with Employees to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with Employees
  • Know how to maintain the ERP “ Tally, Odoo “, Focus software, Server, CCTV “ Matrix ”, POS “ RM,” and Finger attendance machine.
  • Weekly backup for the server
  • Weekly check for the CCTV
  • Exporting reports from the POS and the finger machine attendance.
  • Social media access
  • Google and outlook access
  • IT assets management
  • Helping the accounts team on generating the bills
  • Maintaining the websites using the technology “ Word Press. “
  • Maintaining the Hosting using“ NameCheap. “
  • Ooredoo and Vodafone Portal for generating bills
  • Preparing letters for the management
  • Installation POS, PC, CCTV and Finger attendance

Requirements and skills :

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Trello, Slack, Microsoft teams, and FreshDesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Good knowledge of working with ERP “ Tally, Odoo “, Focus software, Server, CCTV “ Matrix ”, POS “ RM,”, MS office 365, and Finger attendance machine.

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