Patient Access Manager – Elegancia Healthcare

Company: Full Time Jobs in Qatar
  • Location: Doha, Qatar View on Map
  • Date Posted: November 14, 2022
  • Salary: Negotiable
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About the job

Job purpose:

To schedule patient appointments and make reminder calls and to be the first and foremost contact point between the patient and the healthcare in all aspects of the interactions and engagements.

The primary responsibility to execute purchasing transactions and acquisitions included the following responsibilities:

  • Ensure that outpatient and inpatient admissions are thoroughly screened for insurance coverage and have required pre-authorizations, to safeguard the hospital’s accounts receivables, determine patient responsibility and cash collection at time of service.
  • Monitor the work of staff to verify that they are thoroughly gathering patient demographic and financial information to maximize payment for services rendered.
  • Act as liaison with physicians, patients, ancillary departments, nursing staff, finance and all other hospital departments, insurance companies, government regulatory agencies and outside entities when problem occurs, problem solves and corrects all day-to-day operational problems and reports such problems to management.
  • Ensure the accuracy and completeness of daily registrations.
  • Ensure a high level of quality service provided to patients.
  • Responsible for adequate staffing and overage in all Patient Access areas.
  • Responsible for staff development, including training, reviews of progress and communication of findings.
  • Monitor all Patient Access processes generally and individual workers specifically to assure compliance with department policies & procedures.
  • Monitor scheduling interaction and performance with physicians and patients to ensure appropriateness.
  • Offer guidance to employees related to Point-of-Service collective activity.
  • Keep up to date on changes imposed by MOPH, Commercial Insurance as well as laws impacting health care
  • Ensure appropriate utilization of human resources during vacations, Illness or other events that may arise.
  • In concert with the Director, participate in the recruitment, scheduling and discipline of staff.
  • Establish the short and long-term strategy for the division, translate it into business plans with objectives and performance indicators and report on the progress of activities against those plans to measure success to support the achievement of PIH’s strategic objectives.
  • Build and lead a motivated, engaged and competent manpower throughout the division, by setting priorities and objectives, managing performance, and providing ongoing feedback and coaching to improve performance.
  • Recommend an optimum organization structure for the division in coordination with Director – Operations & Patient Services and the Human Resources, to ensure efficient and effective workflow of operational processes and optimal utilization of resources.
  • Collaborate with Human Resources in the development of the division’s manpower plan to ensure timely and best-of-class delivery of tasks.
  • Prepare and recommend the division’s budget in alignment to the respective annual business plan and ensure proper cascading into departmental budgets.
  • Manage the development, implementation of and compliance to business unit policies, systems, processes and procedures, identifying potential areas of improvement, to ensure an efficient and effective operation.

Skills & Knowledge

  • Strong Knowledge of the Healthcare industry
  • Ability to analyse data in an accurate and time efficient manner
  • Understanding of confidentiality and safeguarding procedures
  • Excellent customer service and the ability to communicate efficiently
  • Interested in skills training and development
  • Good at problem solving and multi-tasking
  • Professional, flexible and positive
  • Willingness to work as part of a team
  • Ability to work autonomously
  • Ability to work to a very high standard.

Education Requirement

Graduate degree in any relevant discipline (Essential)

Years of Experience

Minimum 10 years of experience in Healthcare Patient Access & Registration(required)

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