Rider Quality Support

Company: Full Time Talabat
  • Location: Doha, Qatar View on Map
  • Date Posted: November 11, 2022
  • Salary: Negotiable
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About the job

Role Summary

The primary patroller’s goal as a member of the local logistics team will be to improve:

  • Rider safety and health: Through ground checks and education, ensure rider quality and brand value. Include the rider’s safety precautions, hygiene, appearance, and assistance.
  • Customer safety and delivery experience (food safety practices, hospitality/rider-customer contact, anti-harassment)

You will accomplish this by ensuring that the appropriate policies, tools, and reporting are in place, and that the necessary procedures and solutions are deployed across the area, and that compliance is measured. You will collaborate closely with the local team to ensure optimal safety for riders and clients!

What’s On Your Plate?

Daily spot checks on the ground with the designated assigned zone.

  • ensuring that riders’ personal grooming adheres to appropriate hygiene norms (bikes, bags, PPE) (COVID-19).
  • ensuring that all riders are using appropriate safety equipment.
  • ensuring that bikers adhere to traffic authorities’ SOPs for their own and others’ safety.
  • Ensure that riders follow the standard of conduct with their partners and customers for a better experience.
  • checking the rider’s equipment or mobile device for problems.

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