About The Role

The Four Seasons Resort and Residences at The Pearl- Qatar is looking for Restaurant Manager to join our talented team! Don’t miss this unique opportunity to join our team and be part of the world’s leading luxury hotel company.

The Restaurant Manager is responsible for developing and operating a cost-effective operation that exceeds guest expectations through the service of high-quality food and beverages in a clean and comfortable atmosphere. He/ she has overall responsibility for all aspects of the restaurant; in particular as related to food quality, service, sales, profit, marketing & PR, and most importantly the development of the team members.

What You Will Do

Responsible for developing a cohesive team of managers, chefs, and staff who are working towards the common goals of the restaurant. Must possess a high level of initiative and drive to do whatever is necessary to build and run a successful operation. She/He works with management to create a team atmosphere amongst the staff which is fun, lively, and casual, yet professional. Must set the standards of the restaurant through example and facilitate weekly manager meetings to ensure clear communication.

This role will be responsible for working with the management team to increase guest counts and develop a loyal guest base. It is necessary to keep focused on the importance of making decisions with the best interest of the guest, the employees, and the investors in mind. The focus is on long-term results. She/He needs to remember that our goal is to have every guest vow to return. Must address each guest complaint individually, in a personal and timely manner. This is the heart of the business and is critical to our success.

The Restaurant Manager is responsible for overseeing all aspects of the staffing of the restaurant, from a management level through to hourly positions. The Manager is responsible for demonstrating and promoting the Four Seasons culture, always positively representing the Company. Promoting teamwork within the restaurant and creating a positive work environment.

Recruiting & Hiring

• Establishing and maintaining appropriate staffing levels and remaining abreast of any changes which may impact staffing needs.
• Overseeing and participating in the recruiting and hiring of high-quality employees, including managers. Establishing a system to ensure the proper processing of all newly hired employees.

Payroll

• Oversee the processing of payroll. Ensure the labor cost is accurate and up to date, and all employees are paid properly. Ensure all employees are hired using the Company’s pre-determined rates of pay. Approve all increases ensuring they are in line with Company guidelines.

Training

• Responsible for all staff training including the creation of training manuals, coordinating the onboarding of each new employee; and classroom and individual training.
• Underscoring the importance of thorough and complete training for all employees and implementing a system whereby this occurs.
• Use of pre-meals and departmental meetings as necessary to move training to the next level.
• Teaching and coaching all employees and managers on a daily basis.
• Responsible to hold staff members accountable for the policies and procedures that are established for the restaurant and the company. And also, responsible for upholding the grooming and presentation standards that are in place and making sure that each staff member is groomed according to standards before beginning his/her shift

Responsibilities

The Restaurant Manager is responsible for ensuring the quality of all aspects of the restaurant; including the beverage, food, service, and physical structure. In particular:

• Regular meetings with the chef regarding proper handling procedures of all products and the freshness of the product.
• Ensuring a safe and clean environment is the norm and all products are being handled properly.
• Regular discussions of guest and staff feedback regarding food and beverages with the appropriate party.
• Oversee the beverage/wine program. Ensure all costs are in line with the budget and/or guidelines. Ensures proper inventory and storage of all products to prevent misuse and theft. Ensure all beverages are costed out to maximize profitability.
• Daily walk-through of the restaurant to determine areas that need attention or repair.
• Maintaining a running punch list of “need to have” as well as “nice to have” items which are handled in a timely fashion as appropriate.
• Planning necessary upgrades in a timely, well-thought-out way.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

What You Bring

• Preferred 3-5 year’s strong background /experience in a luxury hotel in F&B Division or equivalent with Four Seasons or another organization, in a high-volume setting
• Strong communication and interpersonal skills.
• Creates a motivating work environment.
• Have a high level of attention to detail.
• Able to work independently and make the right decisions for the business