Overview Of The Role

• The Store Manager is responsible for overseeing sales operations and achieving financial targets by guiding the store team. This role involves delivering an outstanding customer service experience, managing inventory, and executing promotional programs. The manager needs to analyze sales data to drive successful outcomes and engage employees effectively to enhance store performance. Key measures of success include achieving sales, shrinkage, and budgeting targets while ensuring customer expectations are consistently exceeded.

What You Will Do

Profit Financial

• Drive, monitor, and review sales performance and recommend action plans to achieve sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance and propose improvement actions.
• Implement strategies and ensure 100% execution of programs to hit sales targets for exclusive products and provide feedback on promo effectiveness.
• Manage and control approved OPEX budgets for utilities, wrap supply, staff costs, etc.
• Initiate and recommend plans to optimize controllable expenses.
• Achieve shrinkage budget below tolerance level through comprehensive monitoring of Retail Operating Standard Compliance.

Commercial

• Check and review the implementation of product displays and timely stock replenishment.
• Ensure consistent, accurate, and timely inventory adjustments, including GAP, cycle counts, and managing negative quantities.
• Adhere to Brand of Service Standards when addressing customer queries, complaints and offer professional advice accordingly.
• Drive initiatives to increase loyalty member program participation and achieve target transactions.
• Promote selling techniques to achieve target conversion rates and effectively communicate ongoing promotions.
• Validate proper implementation and execution of promotional activities, hero displays, and price changes.

Process

• Ensure communication and implementation of policies, brand standards, grooming guidelines, and internal control procedures per SOP.
• Demonstrate analytical skills and system functionality for effective reporting.
• Monitor and supervise controllable expenses, loss, asset protection, and inventory management.
• Handle store documentation reliably, such as daily reports, banking, refunds, and exchanges.
• Perform cashiering duties as required to maintain operational standards.

People

• Plan and oversee personal development plans and role development interventions for team members.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and personal plans with direct reports.
• Implement action plans to boost employee engagement and build competencies.

Required Skills To Be Successful

• Analytical skills for sales and performance analysis.
• Exceptional customer service and communication skills.
• Ability to manage and develop retail teams effectively.
• Proficiency with inventory management and operational systems.

What Qualifies You For The Role

• Bachelor’s or Master’s degree is advantageous.
• Minimum of 5+ years of experience in retail and team management in the beauty sector.
• Proficient in retail operational skills, including stock management, visual merchandising, system operations, and cash handling.
• Strong leadership, problem-solving, and people management skills with empathy and customer orientation.