The Ecommerce Specialist is responsible for ensuring the continuity & high level of eStore’s daily performance via overseeing daily eStore operations (campaigns, promotions, personalization, roll-outs, etc.), liaising with operational counterparts from other departments (e.g. customer service, fulfilment, and Food & Beverage), and analysing and actioning on realtime data

• Maintain an up-to-date set of promotions, activations & complementary offers on the web-store to ensure a high level of appeal of QDF eStore’s offer
• Launch, support & close on time brand & trade marketing campaigns to ensure compliance with the marketing campaign calendar
• Deploy loyalty marketing offers via collaboration with Privilege Club to ensure customer base growth & retention
• Regularly review the assortment selection of the eStore with Category Management & Senior
• Management to ensure its relevance; action agreed assortment adjustments
• Perform regular analysis & reporting of web/campaign-analytics & business KPls, propose & action databased performance improvement plans
• Conduct dynamic top-line KPI forecasting for the eStore together with eCommerce Manager & Demand Planning to ensure proper operational planning
• Ensure synchronization of the eStore’s operations with Customer Service, Fulfilment & other involved departments
• Assist in the development & update of operational procedures & standards for QDF eCommerce to drive consistency, compliance and clarity of processes
• Support Customer Experience personalization through timely deployment of respective campaigns & through the correct set-up of personalization goals, segments & methods
• Participate in new feature testing & adoption roll-outs to support QDF eStore’s long-term product enhancement strategy
• Liaise with various internal and external stakeholders in case it’s required for the continuity of operations
• Perform other de artment duties related to his/her osition as directed b the Head of the Department

Job Posting

May 1, 2025, 10:03:49 AM

About You

The successful candidate will have the following:

• Bachelor’s Degree or Equivalent
• Minimum of 4 years of job-related experience
• Experience with Web analytics
• Experience working in an online/omnichannel retailer’s operations
• Experience working with external parties (agencies, suppliers)
• Experience with CMS (Content Management System), Google Analytics

Job Specific Skills

• Advanced MS Excel proficiency
• Fluent English
• Understanding of P&L (Profit & Loss Statement & budget management principles)
• Understanding of UX (User Experience) & Customer Journey principles
• Ability to establish efficient communication (both within the company & with external parties)
• High level of ownership & professional independency
• Structured & systematic approach to work
• Great attention to detail and results-driven mindset