A Reservations Supervisor will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Supervisor, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Supervisor is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Supervisor will perform the following tasks to the highest standards:

• • Support the daily operations of the Reservations Department, ensuring smooth and efficient workflow.
  • Handle all telephone and email inquiries promptly and professionally, in line with company standards, with a strong focus on accuracy and attention to detail.
  • Identify potential clients, generate sales leads, and respond to sales opportunities to help maximize revenue.
  • Prepare and send quotations and written confirmations to clients in a timely and accurate manner.
  • Regularly monitor customer satisfaction, addressing and resolving any issues to encourage repeat business.
  • Assist in the training and development of team members, ensuring they possess strong knowledge of hotel services and uphold high standards in guest relations, customer service, and sales techniques.
  • Guarantee that all reservations are secured and that applicable no-show or late cancellation charges are correctly applied, in accordance with reservation policies.
  • Oversee the appearance, standards, and performance of the Reservations Team, fostering a culture of teamwork and continuous improvement through regular training.
  • Contribute to the recruitment, management, training, and development of the Reservations team, ensuring alignment with company goals and service standards.

What are we looking for?

• Prior experience working in a Reservations environment is a strong advantage.
• A proven track record of delivering outstanding customer service.
• Professional telephone etiquette and strong interpersonal skills.
• Intermediate proficiency in computer skills, including the use of standard office software and booking systems.

Key Attributes

• A positive attitude and a commitment to maintaining high standards of service.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications And Skills

• Language Skills: Preferably an Arabic speaker with excellent communication skills in both Arabic and English.
• System Knowledge: Familiarity with hotel property management systems (PMS) is essential.