The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Meet the needs of customers and inform them of the services offered
• Propose a response adapted to the needs of the customer
• Know the geographical and competitive environment of the establishment
• Present the Group’s or brand’s loyalty program
• Apply the procedures and policies defined by the brand and the hotel and of course Versatility, you will actually have to do Reception (C/IN & C/OUT) for the greatest pleasure of our customers and the team.
• Guest registration and room assignment, accommodating special requests whenever possible to assist
• Knows cash handling procedure
• Have thorough knowledge of Front Office system, i.e. Opera
• Have working knowledge about reservation
• Have knowledge of handling telephone, internal and external
• Have full knowledge of master keys, ving cards system
• Handles check in and check out efficiently

Qualifications

• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus
• Knowledge of the hotel industry
• Ability to work effectively in a team and sense of initiative