Job Summary

The incumbent will prospect and search for support services providers and produce all the reports and the documentation works for the current operational services.

Main Responsibilities

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure that Support Services operations are executed within agreed contract time schedules and conditions.
• Implements KPI’s and best practices for Support Services.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Coordinate & follow up with subordinates to ensure implementation of requirements in a timely manner.
• Assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Responsible of following up and update all records and documents, reports, schedules of support services in QNB premises (buildings & branches) such as catering, outsourced receptionist’s management, outsourced drivers and bus shuttles management, QNB vehicles maintenance, departments rented cars management.
• Review and receive all the incidents and comments related to the support services and service providers to resolve the issues and fix the process.
• Ensure that services meet the required quality standard.
• Keep the documents and update the information of inventory of all the provided services of the local and international branches & subsidiaries and periodically reconcile them with the reports and physical, actual existence of such services.
• Follow up and monitor the implementation of the services and maintenance of the provided services equipment’s and machines if available.
• Learning & Knowledge:
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Legal, Regulatory, and Risk Framework Responsibilities:
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.
• Other:
• Ensure high standards of confidentiality to safeguard commercially sensitive information.
• Make sure the Business Continuity measures are coordinated and controlled within the department

Education And Experience Requirements

• University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least 2 years of relevant experience, preferably within a highly rated international bank.

Note: you will be required to attach the following:

• Resume/CV
• Copy of Passport or QID
• Copy of Education Certificate