A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice, and a tour of the facilities. Maintaining safety and cleanliness, and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
• Provides efficient guest service from point of arrival to check out.
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office
  Manager.

• Accurately explain spa treatment menu and packages to guests.
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.
• Assisting guest and providing personal training session, if necessary.
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates.

• To ensure audio-visual equipment is well maintained and in good condition.
• To ensure high standards of cleanliness in the department.
• Provides courteous and efficient guest service from point of arrival through check out.

What are we looking for?

A Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications