We are seeking a highly organized and detail-oriented HR Service Coordinator to manage key processes related to onboarding, candidate vetting, and employee documentation. The successful candidate will play a critical role in ensuring a smooth and efficient experience for new hires, while maintaining compliance with company policies and regulatory requirements.

This role requires strong administrative skills, excellent computer literacy, and a keen eye for detail. The ideal candidate will also be comfortable working with HR systems, data management, and process improvement, with a focus on enhancing efficiency through digitization and automation.

Core Activity

• Coordinating and overseeing the onboarding process for new employees.
• Conducting candidate vetting, reference checks, and any other pre-employment screening requirements.
• Preparing and issuing official letters requested by employees.
• Ensuring HR records are maintained accurately and in compliance with company policies and relevant employment laws.
• Driving Continuous Improvement and HR Digitisation to enhance efficiency.

Key Accountabilities

Onboarding & Induction

• Manage the onboarding process, ensuring all necessary documentation is completed before the employee’s start date.
• Coordinate induction schedules and communicate key information to new hires
• Work closely with hiring managers to ensure a smooth transition for new employees.

Candidate Vetting & Compliance

• Conduct pre-employment checks, including verifying identification and references
• Maintain accurate and confidential records of all checks and compliance documents.

Employee Documentation & Letters

• Draft and issue official employee letters.
• Process employee reference requests and maintain accurate personnel records.
• Assist with contract amendments, salary changes, and other HR administrative tasks.

HR Systems, Data Management and Digitisation

• Maintain HR records and databases with accuracy and confidentiality.
• Ensure compliance with data protection regulations when handling employee information.
• Generate reports and maintain HR metrics as required.
• Drive the digitisation of HR processes, reducing manual work and improving accuracy.
• Explore HR technology solutions to enhance efficiency and automation.

Continuous Improvement

• Identify opportunities to streamline HR processes and improve workflow efficiency.
• Contribute to policy and process enhancements in line with best practices.
• Support the adoption of HR automation tools to enhance onboarding, compliance, and record-keeping.
• Provide feedback and recommendations for improving HR service delivery

Requirements

Essential:

• Previous experience in HR administration, onboarding, or recruitment support.
• Strong administrative and organisational skills with excellent attention to detail.
• Proficiency in MS Office (Excel, Word, Outlook) and experience using HR systems.
• Strong numeracy skills and ability to manage data accurately.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion.

Desirable

• Experience with HR process automation or digital transformation.