Key Responsibilities

• Handle and transform incoming inquiries to guarantee they meet financial targets while surpassing overall revenue objectives.
• Collaborate with the MICE & Groups Sales Manager to establish clear strategies and objectives that improve account performance and meet yearly budget goals.
• Collaborating with the Event Planning team to design unforgettable, expertly organized, and elegant group reservations and events for a diverse clientele, focusing on fostering return guests.
• Making sure all customers receive prompt and effective responses within established parameters while thoroughly qualifying leads to develop customized proposals.
• Fosters positive interactions with guests and colleagues, building strong working relationships.
• Perform site visits and engage with clients to go over their needs (client entertainment may be necessary during evenings and weekends).
• Perform ongoing Competitor Analysis and keep an up-to-date understanding of the market, trends, opportunities, and pricing.
• Make certain that every customer request and inquiry is addressed promptly and professionally.
• Offer administrative assistance and calendar management to the Meeting and Events Manager.
• Welcome scheduled guests and direct them to the correct location or individual.
• Keep the manual filing system compliant with company standards.
• Management of all databases for market segments.
• Organize and carry out all direct mailings as directed by the Meeting and Events Manager.
• Help with the organization of corporate hospitality events.
• Perform market research/telesales campaigns as needed.
• Assemble sales packs and make sure there is a sufficient quantity of appropriate stationery and brochures available.
• Achieve particular sales goals established by management and headquarters.
• Gather pertinent weekly/monthly meetings and reports for the Meetings and Events Manager
• Outstanding skills in presentation, negotiation, and sales.
• Excellent communication abilities and a superior level of both written and spoken English.
• Keen focus on specifics.
• A polished and professional look.
• Above all, you will possess a friendly, optimistic, and proactive attitude.
• Having experience in a comparable position at a 5-star hotel is a considerable asset

Desired Skills and Experience

Event Planning, Sales, Organized, Customer Centricity