This role is for Credit & Collections specialist who will be responsible for credit & collections of outstanding receivables. This job is target driven role so the person should be comfortable & flexible with targets allocated. This role must ensure credit risk & debts are aligned to the DB levels and work with a wholistic standpoint for consumer business in Vodafone way through all the channels and touch points of customers.

Description for Internal Candidates

Key accountabilities and decision ownership

• Risk Identification and Mitigation:
• Assess telecom-related risks in postpaid customers, recommend proactive corrective actions, and ensure compliance with company credit policies to prevent revenue leakage.
  • Ensure First bill default & Survivability rate of postpaid acquisitions remains at threshold levels
  • Engage with stakeholders in product & business- level changes to identify credit risks and mitigate them through appropriate decisions and actions.
  • Generate routine and ad hoc excel reports and analysis related to performance across various recovery buckets (e.g., 0-90 days and 90+ days) using multiple parameters.
  • Proactive monitoring on debt leakages & minimise bad debts leakages with various analytics
• Continuous Improvement and governance: M
  • onitor and update credit policy and processes to enhance credit control through continuous improvement and innovative, out-of-the-box thinking.
  • onduct on-going analysis and evaluation of debt portfolio, recommending and implementing initiatives to increase cash flow reduce debt flow to 90+
  • anage trouble tickets and complaints related to credit and collections within agreed SLAs.
  • trategically send notifications to delinquent subscribers while ensuring zero impact on the contact centre
  • ollaborate across business functions to enhance organizational cash flow.
  • egularly update the credit policy to incorporate necessary changes for mitigating credit risk

Education & Professional Certification:

• Bachelor’s or equivalent degree
• Credit Risk Management (Preferred)
• Strong Microsoft Excel and PowerPoint skill
• Interpersonal & critical reasoning skills
• Good administrative skill

Knowledge & Experience:

• Minimum 08 years of experience working in a telecom credit & collections function
• Understanding of consumer behaviour in market from credit risk perspective
• Persistence & result driven professional
• Ability to work accurately and independently
• Excellent analytical skills and eye for detail
• Strong understanding of billing & collections process
• Experience in CRM and BSS tools
• Advanced knowledge of Power BI data analysis, visualization