A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry areas. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Provide excellent guest service
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Replaces (a) Laundry Attendant in case of holidays, days off or absences
• Cleaning guestrooms mid-stay and after departure
• Making beds following the brand standards and training provided
• Replacing dirty linens and towels
• Restocking guestroom amenities like toiletries, drinking glasses, and room amenities
• Removing garbage, recycling, and room service trays
• Organizing and stocking housekeeping carts
• Notifying the maintenance department about broken appliances, or damage
• Upholding the hotel’s confidentiality and security standards
• Respecting “do not disturb” signs and the guest’s privacy
• Achieving the departmental goals

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Housekeeping
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness
• Attention to detail
• Guest-forward thinking
• Teamwork and collaboration
• Organizational skills and time management
• Listening skills
• Honesty and integrity
• High energy levels

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• Previous experience in the same role