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Scope and Objectives

The Spa Executive is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.

Administrative And Financial Responsibilities

• Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
• Maintain accurate records of all data produced by recreation department.
• Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
• Review purchase requisitions required to have adequate stock of equipment and supplies.
• Support to prepare monthly reports relevant to the operations.
• Report any maintenance requirements of the recreation areas.

Guest Quality and Operational Excellence

• Recognise arrivals of all VIP guests arriving in the facility and the hotel.
• Ensure the facility is in peak condition at all times.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
• Ensure lighting and music levels are correctly set and maintained.
• Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
• Ensure all employees follow operational standards for cleanliness and upkeep of the facility.

Qualifications

Education and Experience

• Previous administrative experience, preferably in the spa, fitness industry is an asset.
• Experience in working with teams and ability to offer outstanding customer service.
• Multitasking and adaptability.
• Computer skills related to spa appointment software and cashier process.
• Telephone etiquette.
• Quick thinker, courteous and welcoming.
• Professional and well-groomed for forward facing guests.