A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

• Be Customer Obsessed – “Focus on the customer and all else will follow.”
• Act with Integrity – “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative – “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership – “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results – “You can do more by doing less, better, and faster.”
• It’s all about people – “Be a Team player, together we are stronger.”

The Main Purpose Of This Role Is To

• Conduct in-person onboarding sessions to introduce merchants to the platform’s features.
• Guide merchants through the setup of their online stores and catalog management.
• Ensure merchants are confident in using the platform independently.
• Address post-onboarding inquiries and resolve portal-related concerns.
• Handle technical escalations and retraining requests to support merchant success.
• Develop and update training materials to keep content relevant and effective.
• Collaborate with the tech / product team to address ongoing issues and improve user experience.

Requirement

• Experience in training or customer service, preferably in eCommerce or technology.
• Strong understanding of eCommerce platforms and operations.
• Excellent communication and interpersonal skills.
• A valid driving license to travel frequently to merchant locations.
• Strong problem-solving abilities and adaptability.
• Self-motivated and capable of working independently to meet training and support objectives.