Our client, a luxury name in the world of hospitality, operates a chain of exquisite hotels and resorts that promise unparalleled experiences to guests.

Main Objective: Lead and elevate the guest experience, ensuring the brand’s properties in the region consistently exceed guest expectations and set industry benchmarks.

Character Profile: An individual who blends administrative acumen with a deep understanding of the luxury hospitality realm. Their approach is hands-on, driven by a passion to create memorable guest experiences.

Responsibilities and Duties:

• Property Management: Oversee the day-to-day operations of the properties, ensuring exceptional guest service.
• Guest Experience: Drive initiatives aimed at enhancing guest satisfaction and loyalty.
• Financial Management: Oversee the financial performance of the properties, optimizing revenue streams.
• Team Leadership: Mentor and train hotel staff, instilling a culture of service excellence.
• Brand Collaboration: Collaborate with global brand teams, ensuring property alignment with global brand standards.

Qualifications:

• A Master’s Degree in Hotel Management or a related field.
• Over 15 years in the luxury hospitality industry, with significant experience in managing large properties or chains.
• Proven track record in enhancing guest satisfaction and property revenue.
• Exceptional leadership, communication, and negotiation skills.