Responsible for greeting members and guests, managing front desk operations, answering inquiries, and providing a welcoming atmosphere. The role involves administrative duties, customer service, and ensuring the cleanliness and orderliness of the reception area.

• Greet and welcome members and guests as they arrive.
• Provide information about the club’s facilities, programs, and services.
• Address and resolve member inquiries, complaints, and issues promptly and courteously.
• Answer phone calls, emails, and other communications.
• Schedule appointments and manage bookings for classes, personal training sessions, and other services.
• Process membership applications, renewals, and cancellations.
• Maintain and update member records in the club’s database.
• Ensure the reception area is clean, organized, and presentable at all times.
• Monitor and maintain inventory of office supplies, brochures, and promotional materials.
• Monitor access to the club, ensuring only authorized individuals enter.
• Enforce club policies and procedures to maintain a safe and secure environment.
• Respond to emergencies and assist with evacuation procedures if necessary.

Qualifications

• Previous experience in a customer service or receptionist role, preferably in a health club or fitness center.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with member management software.
• Ability to multitask and handle stressful situations calmly and efficiently.
• Friendly, outgoing, and professional demeanor.
• Basic knowledge of health and fitness is an advantage.