About The Opportunity

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps.

What’s On Your Plate?

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for the allocated zones
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Inventory management and usage compliance of Rider equipment
• Groom rider quality (behavior, appearance, professionalism, presentational, etc)
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Reduce rider complaints originating from customers
• Monitor riders’ performance on an individual level and responsible for coaching/warning riders
• Audits fleet appearance & rider behaviour via on ground visits.

What you need to be successful

What Did We Order?

• Bachelor’s Degree
• 2-3 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people.