Job Purpose Summary:

The incumbent is primarily responsible for managing and controlling Electronic Channels and Alternate/Direct channels development projects as required by the assigned Application Pool Project and to analyze user requirements and provide the best solution to cater for these requirements.

Essential Duties & Responsibilities by Dimensions:

• Shareholder & Financial:
• Ensure efficient information system to support the business operations and further the Group’s strategy.
• Prepare cost-benefit and return-on-investment analysis to aid in decision making on system implementation.
• Develop and analyse possible system changes to ensure congruence with the Group’s long term planning and approved strategy.
• Implements KPI’s and best practices for E-Channels Services Business Analysis
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Liaise with the concerned business units for their information and operations system requirements and follow-up as and when required to answer their business needs.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external / internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Develop and lead team of experienced analysts working in an international environment.
• Be responsible for your team growth plans, considering project roadmap, team responsibility, current/expected workload and desired skills.
• Support your team members in their effort to develop new skills.
• Responsible for your team results, its work effectiveness and efficiency.
• Continuously develop better ways of within business analytics domain and contribute cross-unit improvement initiatives.
• Ensure the completion of the designated Application as per the user requirements and functional specifications within the expected timeframe.
• Determine application feasibility and ensure that alternate solutions exist.
• Analyze and design systems as required by the users and as agreed with the Application Project Managers.
• Provide new solutions and MIS reports to the users, in order to facilitate a user-friendly environment.
• Update the Application Group Leader on the progress of the ongoing development projects and tasks on a regular basis.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Coordinate and link the computer systems within the Group to increase compatibility and facilitate information sharing.
• Consult with management to ensure agreement on system principles.
• Expand or modify system to serve new purposes or improve work flow.
• Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed.
• Ensure utilization of systems lifecycle tools to improve the working environment.
• Learning & Knowledge:
• Train staff and users to work with computer systems and programs.
• Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.
• Posses knowledge of existing systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes.
• Identify areas for professional development of self and act to enhance professional development.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Legal, Regulatory, and Risk Framework Responsibilities:
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.
• Other:
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB’s reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements:

• Bachelor’s degree in in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least 6 years experience in financial services with a specialization in web or mobile application development.
• Experience in case electronic channel tools and RDBMS.
• Training courses and certification in systems technology, programming and banking.