About The Role

Responsible to ensure that all health club responsibilities are carried out in an efficient and timely manner.

Key Accountabilities Include:

• Oversee all reservations, payment and tracking procedures, established for the pool, spa and recreation facilities as required. Create a warm welcome and a friendly atmosphere.
• Monitor massage bookings, issue and retrieve locker keys and towels before and after use.
• Promote all products, activities and services that are offered within the spa.
• Post charges in micros that may be incurred by Guests and members and carry out correct accounting procedures.
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available. Periodically check on the cleanliness and order of the locker facilities.
• Encourage sales through full product and price knowledge of offered and available facilities.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures.
• Ensure the complete health club and spa areas are clean at all times and report any maintenance.
• Ensure the spa treatment area is clean and free of any debris and towels placed during the operation.
• Assist with the cleaning of all areas of the operation. Assist with potential new members, giving a complete tour of the facility and being fully conversant with all prices and facility details of the spa.
• Check on the bathrooms, showers, changing rooms and lockers regularly to ensure that they are clear of litter, used towels, etc.
• Report any Guest complaints to Superiors immediately.
• Observe high standards of personal hygiene. Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

Responsible to ensure that all health club responsibilities are carried out in an efficient and timely manner.

Key Accountabilities Include:

• Oversee all reservations, payment and tracking procedures, established for the pool, spa and recreation facilities as required. Create a warm welcome and a friendly atmosphere.
• Monitor massage bookings, issue and retrieve locker keys and towels before and after use.
• Promote all products, activities and services that are offered within the spa.
• Post charges in micros that may be incurred by Guests and members and carry out correct accounting procedures.
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available. Periodically check on the cleanliness and order of the locker facilities.
• Encourage sales through full product and price knowledge of offered and available facilities.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures.
• Ensure the complete health club and spa areas are clean at all times and report any maintenance.
• Ensure the spa treatment area is clean and free of any debris and towels placed during the operation.
• Assist with the cleaning of all areas of the operation. Assist with potential new members, giving a complete tour of the facility and being fully conversant with all prices and facility details of the spa.
• Check on the bathrooms, showers, changing rooms and lockers regularly to ensure that they are clear of litter, used towels, etc.
• Report any Guest complaints to Superiors immediately.
• Observe high standards of personal hygiene. Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.
• Perform other department duties related to his/her position as directed by the Head of the Department.