As a Minibar Attendant you are responsible to provide basic support and service task, aiming for the highest possible customer satisfaction

Key Responsibilities

• Perform task as per instructions from the immediate Supervisor and as per duty schedule
• Perform task in close cooperation with the Room Service / Guest Relation / Front Office and other key service departments
• Perform all duties related to the mini bar operation and relieve the Supervisor during his / her absence
• Work within the team to prepare all mise en place according to 24 hours service requirements
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Good knowledge of the Room Service menu in order to answer guests’ queries
• Be familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate Supervisor
• Keep all occupancy information containing documents under close cover during the work on the floors
• Attend regular training session in line with the departmental SOP’s
• Familiar with the company’s internal policies and safety procedures.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Stocks and replaces missing items in the minibar in guest rooms, inspect and clean the minibars in accordance with departmental procedures and policies.
• Ensures products in minibar and guest room are not expired and take the proper procedure to remove and replace those products as necessary.
• Monitor and report any misuse or unexplained stock discrepancies.

Skills, Knowledge and Expertise

• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers
• 5 Star Luxury Hotel Experience
• Minimum of 1 year experience in In-Room Dining & Minibar