Laundry Attendant

Company: Full Time IHG Hotels & Resorts Sector: Hotel, Restaurant & Hospitality
  • Date Posted : July 14, 2024
  • Salary: Negotiable

About the job

  • Answer the telephone in an efficient, courteous manner within 3 rings.
  • Provides quick courteous response to express requests.
  • Ensure that the guest laundry is received with a laundry slip and with full details of guest i.e. name, room number, signature.
  • If any special guest request is there update on the board and follow up to ensure requirements met.
  • Express laundry & Pressing to be delivered to guest with in the required time.
  • All laundry upon receiving & delivery need to be updated in the log book.
  • Responsible for charging guest laundry bill to the rooms through Micros.
  • Quality of the guest garments has to be checked before delivery and if any stains which is not possible to remove has to be sent with the stain card.
  • DND procedure need to follow up.
  • DND and No post laundries have to be handed over to the next shift.
  • Completion of the discount form/void form (if any) with manager signature must be forwarded to finance.
  • Responsible for maintaining the cleanliness and condition of the laundry trolleys.
  • To assist colleagues during daily peak periods
  • Assists in linen inventories.
  • Participate in Housekeeping meetings and make suggestions for improvements to the Laundry Supervisor
  • Participates in the multi – skilling philosophy of the department
  • To respond to changes in the department function as dictated by the Industry , Company and Hotel
  • Carries out any other requests by the Housekeeping leaders
  • Ensures that all paperwork done on each shift is completed and filed.
  • Ensure all staff are using correct procedures during the course of their shift.
  • Preparation of reports signed off by uniform attendant and Supervisor on shift.
  • Filing of documentation is in order.
  • Ensure paper communication is signed by appropriate person.
  • Stock take of non uniform supplies is tracked.
  • Laundry reports are correct, signed and filed.

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