About the Role

The QE MOCC Lead Engineer will lead and develop the newly created QE MOCC Department. He/She will manage the department by monitoring and reducing aircraft technical delays, groundings and improving the technical dispatch reliability of the QE Commercial Fleet in order to achieve 100% on-time departures and improve the customer experience.

Duties And Responsibilities

• Manages the operation of the QE MOCC, which functions 24/7/365 to ensure continual support.
• Co-ordinate QE MOCC Engineers under his/her control to ensure they perform to their highest level.
• Check that an accurate and thorough log and handover is always maintained between each shift.
• Produce and control procedures for the QE MOCC to document the requirements I practices for the department.
• Inform the QE Senior Manager CAMO of any aircraft-related defects that will impact the aircraft schedule /operations to ensure that the proposed actions taken are mutually agreed.
• Manage the reliability of the QE Fleet by monitoring repetitive defects with the intent to improve the reliability of the fleet by establishing and eliminating the cause.
• Work in conjunction with QE CAMO to recommend the adjustment of frequencies of routine tasks with the intent to improve reliability and reduce costs of performing maintenance away from main base.
• Ensure that information about aircraft technical discrepancies away from base that may impact further operations, are equally disseminated to QE IOC, Fleet Management and QE CAMO for their awareness.
• Co-ordinate support through various contracted and non-contracted Maintenance Repair Organizations (MRO) as and when required, to support the continued airworthiness of the fleet.
• Confirm that third party maintenance performed away from base, is continuously monitored and supported by the QE MOCC Engineers on duty, to ensure schedules are being maintained.
• Check that all work performed by QR145 and third party MROs complies with the provisions of the QE Continued Maintenance Organization Exposition (QE CAME).
• Control QE MOCC staff training to ensure QE MOCC staff are compliant and up to date with their training requirements.
• Ensure that the QE MOCC Engineers adhere to company policies and procedures at all times.
• Check that the QE MOCC Engineers co-ordinate with the QE Supply Chain Manager in order to deliver parts and material required to support the rectification of discrepancies away from base to maintain schedules.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

• Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
• Minimum 6 years of certifying experience with four years MOCC experience and technical management experience.
• Must hold a type rating, preferably on Gulfstream G650ER and/or Bombardier Global BD700 aircraft type.
• Experience on Gulfstream and / or Bombardier Business Jets
• Should work independently and in team environments
• Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Ability to train and develop subordinates’ skills. Ability to foster teamwork among team members.