Job Summary

To process cardholder disputes and chargebacks accurately and within applicable card scheme timelines, in accordance with scheme rules and internal procedures.

Key Accountabilities

• Review and process cardholder disputes and chargeback cases in line with card scheme rules and timelines.
• Review transaction details and supporting documents to process the appropriate dispute action.
• Process and follow up cases through the applicable chargeback stages until closure.
• Review incoming responses and take the required action within the applicable timelines.
• Process dispute-related financial adjustments and maintain accurate case records.
• Escalate complex or exceptional cases to the appropriate level for further review.

Key Interactions

Internal

• Branches, Cards Business Team, Operations Risk, Call Centre, Vault Unit, RTB cards, ATM channels, IT, Corporate Banking, Cards marketing and HR etc.

External

• Visa / MasterCard / Diners, Cb’s co-branders/ joint ventures, QCB etc.

Required Qualifications

• Knowledge of VISA, MasterCard, Dinners, chargeback processing.
• MS Office proficient.
• Proficiency in written and spoken English. Academic Degree: Bachelor’s degree in finance or equivalent

Professional Certification: NA

Required Experience

2+ years’ relevant experience.

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Accuracy and attention to detail
• Arabic speaking preferred

Why Commercial Bank?

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective.