The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

Join the QR Cargo family and leave a mark as part of the Cargo Management System’s Team.

You will be responsible for the completion of Project Management and Implementation of cargo system-related features and enhancements as per the business requirements of internal and external stakeholders. Ensure seamless transition by coordinating with Cargo IT team, external solution providers and key internal business users. Responsible for the measurement of key processes and to enhance the quality of digital service being delivered to the customer.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Responsible for documentation of the business requirements based on discussions with the end users. Create project plans with timelines based on target date set by the user departments and take lead in project implementation and transition plan with the business.
• Ensure change management is followed based on project scope and implementations.
• Prepare Standard Operating Procedures (SOPs) for all new project implementations.
• Prepare user acceptance test plans, test data & test cases ensuring all scenarios are working as expected.
• Ensure product implementation meets business requirements with reference data migration & system testing.
• Prepare a checklist to validate the process within business.
• Coordinate on regular team briefs for new updates and projects implementations.
• Provide functional support to the ends user as and when requested.
• Coordinate with internal & external stakeholders to increase efficiency of product and business processes.
• Provide relevant input during the preparation of IT budget for Capex & Opex project.
• Evaluate and recommend QR management on the latest technology available in the market.
• Constantly monitor test performance and recommend any changes in processes that need to be implemented for easy transition for the business users.
• Evaluate the high-risk issues and concerns and escalate it the Project Heads.
• Take and make inventory of the daily tasks that are to be performed within the department and see to it the task is completed for uninterrupted business.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualification

• Bachelor’s degree or equivalent with at least 5 years of job-related experience.
• Logistics and Transportation background/previous work experience
• Expert understanding of the enterprise digital products and the resulting impacts on system and procedural requirements with regard to Customer Experience
• Proven skills for business analysis and process reverse engineering in the Cargo Industry
• Possesses solid skills in creating reports and presentations that communicate and track the progress of Customer Experience projects to Management level
• Able to manage projects and have experience working within Agile Framework
• Experience working with CRM platforms – especially Salesforce.
• Project planning & execution skills required
• Knowledge of SQL and web design is preferred.