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Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experience to join our team at Kimpton Doha.

Just a stone’s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will include but not be limited to:

• Handle all incoming and outgoing calls professionally and courteously.
• Record and coordinate guest wake-up calls accurately and on time.
• Assist guests with international calls, directory enquiries, and general telephone requests.
• Page guests and staff members in coordination with the relevant departments.
• Handle guest requests and complaints promptly while maintaining guest privacy and confidentiality.
• Maintain accurate daily records, logbook entries, hotel information, and airline schedules.
• Promote hotel services and facilities while ensuring the cleanliness and proper operation of the work area.

Required Skills:

• Minimum 1 year of experience in a similar Telephone Operator or hotel position.
• Good verbal and written communication skills in English.
• Knowledge of Arabic is an advantage, with the ability to communicate with Arabic-speaking guests preferred.
• Excellent telephone etiquette and customer service skills.
• Strong interpersonal skills with a professional and friendly attitude.
• Good computer and business center equipment skills.
• Ability to work efficiently under pressure while maintaining guest confidentiality and attention to detail.