Join our extraordinary world!

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone’s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to:

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guests’ needs or requests and reports complaints to the Supervisor
• Report on the logbook daily
• Aware of local telephone listings and frequently dialed numbers
• Advises defects on switchboard equipment to the supervisor
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintain Hotel Information
• Provide secretarial services for guests
• Efficient in the use of all business center equipment
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in-house service and facilities
• Update airline schedules and guide the guest whenever requested
• Ensure the cleanliness of the work area and clean your work area before departing
• Report daily activities in the logbook

Required Skills:

• Able to read, write and communicate in English
• Good communication skills
• At least 1 year of similar experience in the hotel industry