Duties & Responsibilities

• Customer Experience & Beauty Consultation
• Provide personalized beauty consultations across skincare, makeup, haircare, and fragrance categories.
• Educate customers on product benefits, usage techniques, and application methods to enhance product confidence.
• Build strong customer relationships to drive loyalty, retention, and repeat visits.
• Deliver a luxury-level service experience aligned with brand standards.
• Sales Performance & Product Knowledge
• Achieve individual and store KPIs, including sales targets, conversion rate, UPT (Units per Transaction), and ATV (Average Transaction Value).
• Stay updated on new launches, hero SKUs, ingredients, shade ranges, and category trends.
• Support in-store promotions, sampling programs, and campaign storytelling.
• Proactively cross-sell and recommend complementary products to enhance the customer experience.
• Store Presentation, Hygiene & Tester Management
• Maintain high standards of product displays, tester hygiene, shelves, and gondolas in line with visual merchandising guidelines.
• Ensure products are properly stocked, priced, tagged, and presented.
• Support visual merchandising updates, layout refreshes, and seasonal changes.
• Follow SOPs related to grooming, hygiene, and daily store checklists.
• Operations, Inventory Support & Team Collaboration
• Assist in stock replenishment, expiry checks (FIFO/FEFO), and shrinkage control.
• Support inventory activities, including stock counts, delivery checks, and stock movement coordination.
• Share feedback on customer preferences, product performance, and category insights.
• Assist in onboarding and guiding new team members on product knowledge and service standards.

Qualifications & Skills

• 1–3 years of experience in beauty, cosmetics, skincare, or premium retail.
• Strong product knowledge across beauty categories with a passion for consultation and customer service.
• Excellent communication and interpersonal skills.
• Ability to understand customer needs and recommend suitable products.
• High standards of grooming and presentation aligned with luxury retail environments.
• Sales-driven mindset with the ability to achieve KPIs in a fast-paced setting.
• Knowledge of makeup application, skincare routines, or fragrance layering is an advantage.