A Quality Assurance Manager ensures that all operational processes meet established standards of excellence by developing and maintaining quality systems, conducting audits, and analyzing performance data. They lead initiatives to improve product and service quality, ensure regulatory compliance, and foster a culture of continuous improvement across departments.

What will I be doing? As a Quality Assurance Manager, you will be responsible for performing the following tasks to the highest standards:

• Develop and implement robust quality control systems and procedures across operations.
• Monitor and analyze performance metrics to ensure compliance with quality standards.
• Prepare and present regular quality reports to management.
• Conduct internal audits and ensure adherence to regulatory requirements.
• Maintain and update quality documentation, including SOPs and compliance records.
• Ensure compliance with all Hilton/Forbes standards.
• Lead initiatives to improve product and process quality while reducing supply chain costs.
• Train team members on quality standards, procedures, and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization

What are we looking for? A Quality Assurance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• 3-5 years of experience in quality assurance in hospitality.
• Demonstrated strong knowledge of Forbes standards and Hilton regulations.
• Excellent analytical, communication and leadership skills.
• Strong understanding of regulatory frameworks and proprietary quality protocols.
• Experience conducting audits and preparing detailed quality reports.