Application Deadline: 31 December 2024

Department: Human Resources & Training

Employment Type: Permanent – Part Time

Location: Qatar – Doha

Reporting To: Director of Training

Description

The overall scope of a Hotel Training is to ensure that the hotel is using the “off-line” as well as “on-line” learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The overall scope of a Hotel Training Coordinator is to support the Training Manager to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.

Key Responsibilities

• Support the Training Manager in establishing a training network according to Kempinski standard.
• Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
• Support the Training Manager in Planning, designing and delivering training programmes.
• Implement training marketing strategy as defined by the Training Manager.
• Support Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• With the support of the Training Manager work together with department heads and analysis operational quality performance using the Kempinski Experience Assessment Tool (KEA) and based on the results provide remedial training solution.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
• Support the Training Manager in training and developing Training & Departmental Trainer team members.
• Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
• In absence of a Training Coordinator, support the Training Manager in ensuring that these responsibilities are fulfilled.
• Lead by example and promote Kempinski’s core values.
• Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Skills, Knowledge and Expertise

• A minimum of two (2) years of experience in the hospitality industry including at least one coordinator position
• One (1) year in a similar position within a luxury brand
• Ability to work and communicate in a multinational environment
• Proficient in Microsoft Office
• Advanced PowerPoint skills
• Ability to design training programmes/instructional design
• Planning and organizational skills

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon

which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.