Job Purpose:

As the Assistant Guest Relations Manager, you will assist in overseeing the day-to-day operations of guest services, ensuring that our guests’ needs and expectations are met with the highest level of care and attention. You will be a key point of contact for guests, addressing any concerns or requests to ensure a memorable stay.

Responsibilities:

• Assist the Guest Relations Manager in managing daily guest relations operations, ensuring top-tier service quality.
• Greet guests upon arrival and assist with check-in/check-out procedures, ensuring smooth and efficient service.
• Resolve guest complaints or issues promptly and professionally, ensuring their satisfaction.
• Anticipate guest needs, offering personalized service to ensure a memorable experience.
• Collaborate with various hotel departments (housekeeping, food & beverage, maintenance) to meet guest expectations.
• Supervise and provide guidance to the Guest Relations team, fostering a collaborative and motivated environment.
• Maintain guest profiles and preferences to ensure personalized service and anticipate needs during their stay.
• Ensure that all VIP and special requests are fulfilled in a timely and efficient manner.
• Provide regular feedback to the management team on guest experiences, trends, and areas for improvement.

Qualifications & Competencies:

• Bachelor’s degree in Hospitality Management, Tourism, or a related field (preferred).
• Minimum of 2-3 years of experience in guest relations, front desk, or customer service within the hospitality industry.
• Strong communication and interpersonal skills, with a passion for delivering exceptional service.
• Ability to remain calm under pressure and solve problems effectively.
• Detail-oriented, organized, and proactive.
• Knowledge of hotel management systems and reservation software is a plus.
• Fluent in English and preferably in Arabic
• Flexible schedule and availability to work weekends and holidays as needed.

What’s In It for you?

• One of the most iconic place to be and work
• Amazing learning and development program
• Discounted rates at The Ned Doha
• Fantastic career growth opportunities