Job Summery

The incumbent is responsible for Corporate Customer experience, starting with customer on boarding, implementation, technical file integration and post sales customer support of transaction services solutions in accordance to requirements put forward by sales team and/or clients. Incumbent is responsible for success of an implementation process and ongoing customer support by ensuring continuous interaction with customers project implementation teams. Also ensures that solutions are implemented in line with applicable policy guidelines and procedures.

Main Responsibilities

• Coordinate activities for implementation of Transaction services ensuring that they are performing based on business and customer requirements as well as providing internal trainings for the Bank employees.
• Work with peers from other areas within cash management (Product, Sales), being an active part in the course of product development process throughout its entire lifecycle from product initiation to product launch for all transaction banking, electronic banking or web based initiatives.
• Ensure that the back office systems have the necessary functionality to deliver required services to customers in conjunction with the relevant systems owners (operations, IT mainly).
• Formulate and implement the service and implementation strategy that enables QNB Global Domestic and International Banking customers to receive the required level of corporate GTB services.
• Demonstrate thought leadership in developing clear recommendations by creative, problem solving approaches and generation of new ideas in relation to GTB to complement Global Corporate banking business growth and strategy.
• Ensure the product services and implementation are off highest standards across QNB global footprint by working closely with product development team and setting the standard to the maximum level.
• Responsible for increase of straight through processing and improve the efficiency by implementing all sales closures promptly through technical implementation.
• Implement the unit’s actionable business plans and KPIs in line with Global Corporate Banking strategy and QNB Group objectives.
• Initiate, develop and implement policies, standards, systems and procedures pertaining to the function, in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis.
• Provide valuable inputs on product development to the responsible employees, based on market research data as well as customer feedback.

Education And Experience Requirements

• University graduate BA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business
• Administration or Information Technology (related field of study), Master’s degree is highly preferred.
• At least 8 years of banking relevant experience, preferably within a highly rated international bank.
• Good understanding of GTB customer base, it’s needs and expectations
• Excellent oral and written communication skills (including report writing) in English.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Planning, organizing, and analytical ability, and results oriented.