• Maintain an up to date awareness of room status to ensure efficient servicing.
• Assign responsibilities to subordinates and monitor their performance and productivity.
• Ensure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
• Oversee assignment of the rooms to the Room Attendants for cleaning.
• Check and release vacant clean rooms for sale.
• Conduct random inspection of service rooms.
• Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
• Note down repairs, linen supplies and out-of-order rooms.
• Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
• Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
• Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/requests.
• Check and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
• Record activities/problems/complaints and follow-up work as necessary in the Log Book.
• Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
• Liaise with maintenance on all out of order rooms and follow up until returned to service.
• Promote the health, safety and welfare of employees within hotel.
• Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are followed at all times
• To report for duty punctually, wearing the correct uniform and name badge at all times.

GENERAL

• Communicate effectively with all other departments
• Ability to work a flexible roster
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager
• Consistently meet hotel standard of room presentation.
• Able to meet productivity targets.
• Guest satisfaction and feedback
• Achieve on time completion of all rooms under supervision in accordance with hotel service standards.

PERSONAL CHARACTERISTICS

Education

• Secondary Education
• Fluent in English; spoken and written

Experience

• Previous Housekeeping Experience in a 4-5 Star Hotel
• Previous experience in Supervising a housekeeping team

Technical

• Thorough understanding of correct manual handling techniques
• Understanding of safe chemical practices.

Personal Attributes

• Can do’ attitude and a high level of energy
• Professionally groomed
• Able to work well independently with minimal supervision